Molly studied Law at the University of Hertfordshire, graduating with First Class Honours. She then studied for the Legal Practice Course combined with Masters in Law at the University of Law in London. Alongside her study, Molly worked part-time with the Dispute Resolution Ombudsman as a Consumer and Member Service advisor and after graduating she joined the Ombudsman team full time. Since joining the Ombudsman team, Molly has undertaken various training courses including a Level 5 BTEC course in Complaint Handling and Investigation and a City & Guilds accreditation in Consumer Law.