Hailey studied law at The University of Bedfordshire graduating with First Class Honours in 2016. She then graduated with a Commendation in her Masters in International Business Law in 2017.

Whilst studying for her degree and masters, she gained legal experience through volunteering with The Refugee Legal Assistance Project, aiding vulnerable clients with the process of Family Reunion applications. Hailey also volunteered with the Law Clinic, being an initial advisory and signposting service for consumers with Commercial, Employment and Housing issues.

Hailey joined the Rail Ombudsman in October 2018 as an Assistant Ombudsman, helping with the creation of training materials to assist the knowledge of the rest of the team.