Photo of Ashley Howkins

Ashley Howkins

Ashley studied law at The University of Hertfordshire graduating with honours in 2017.

Whilst completing her degree she worked as a team leader within retail and customer services, going on to then gain valuable experience at Dispute Resolution Ombudsman working as part of the Consumer and Member Services team for 10 months. As part of this team Ashley oversaw the processing of applications, answered queries from consumers and retailers that contacted the ombudsman each day and managed the aftercare department. Ashley has recently engaged in a Level 5 BTEC course in Complaints Handling and Investigation and has gained invaluable insight into the rail industry through engagement visits with key stakeholders. In doing so, Ashley has developed a keen interest in consumer law issues within the rail industry and will be working as an Ombudsman within the Rail Ombudsman.