Stephen qualified as a solicitor in 1994. He has always had a passion for Consumer and Holiday Law, spending time over the years working for leading legal expenses insurers, dealing with all of their consumer and travel law cases. Stephen has also worked in Kent County Council Trading Standards. Here he obtained a Trading Standards Diploma in Consumer Affairs enabling him to become a full member of the Chartered Institute of Trading Standards.

Stephen has a wide range of experience and expertise, having worked as a solicitor with Which? Legal Services, where he regularly helped members with an array of consumer law problems, neighbour disputes, tenancy issues, parking disputes and holiday law cases. Stephen has appeared on BBC Breakfast, the radio, in the press and the Victoria Derbyshire Show.

Stephen has also worked with Citizens Advice, where he advised on welfare law, neighbour disputes, energy complaints, housing and general consumer law problems.

Stephen has also completed a Level 5 BTEC course in Complaint Handling and Investigation.