A law graduate from the University of Hertfordshire, Scott has a wealth of commercial experience; specialising in client engagement, performance management and sales. Scott joined as an Assistant Ombudsman in early 2018, he has quickly progressed through the organisation and is now part of the Ombudsman team. He has engaged with key stakeholders within the rail landscape to help identify and understand the challenges the industry faces currently. Scott has undertaken extensive training in consumer rights and equality issues and has recently completed a Level 5 BTEC course in Complaint Handling and Investigation.