Sarah joined the Rail Ombudsman as Contact Manager in September 2018, bringing with her a wealth expertise and 25 years of experience within the Contact Centre and Operations environment across multiple sectors including Aviation, Finance, Retail and IT.

Sarah studied at Ruskin University and has attained a postgraduate in Call Centre Management and a MSc in Business Technology Management.

She is responsible for the day to day delivery of performance and productivity of the Rail Ombudsman Contact Team.