Sarah joined the Dispute Resolution Ombudsman in June 2015 to lead the work of the Consumer and Member Services team, which provides membership and consumer advice services. In October 2017, Sarah took up a new position leading the Ombudsman team as Senior Ombudsman and Head of Casework. Sarah has obtained a Level 5 BTEC in Complaint Handling and Investigation and has completed a leadership and management course at City University.

Sarah read Law for 3 years prior to graduating with honours in 2008. Later the same year she took up an advisory post at Consumer Direct, the national government backed consumer advice service. After some time with Citizens Advice, Sarah moved in to the private sector in 2010 where she worked as a Customer Service Executive responsible for managing commercial contracts and customer complaints.