Sam joined the Dispute Resolution Ombudsman in October 2018 as a Lead Ombudsman bringing with her a wealth of expertise in consumer law issues. Prior to becoming Lead Ombudsman, Sam gained invaluable experience in case management through her role as a conciliator. Sam specialises in Consumer Civil Law and her career in dispute resolution spans 30 years, during which time, she completed her Diploma of Consumer Affairs. Sam is also a Member of the Chartered Institute of Arbitrators and the Treasurer for the Institute of Consumer Affairs.