Richard is responsible for the day to day management of the Ombudsman, ensuring that the highest standards are achieved and maintained in accordance with our rules, values and quality assurance policies.

He is responsible for promoting the work of the Ombudsman and fostering relationships with all of the stakeholders that have an interest in our work or that use our service.Richard began his career with a management role in the financial services industry and has subsequently held senior positions with a business consultancy and a market leading waste management company.