Katie studied Law at The University of Westminster for three years before graduating with honours in 2016. Prior to joining the Ombudsman, Katie worked as a paralegal for a London based law firm, where she gained practical experience in various areas of law. Since joining the Ombudsman in 2016, Katie has gained a City and Guilds accreditation in Consumer Law and completed a Level 5 BTEC course in Complaint Handling and Investigation.