Hannah studied Law at the University of Essex graduating with First Class Honours in 2018. Having worked in consumer facing jobs since she was 16, Hannah is well versed in complaints handling. Her role as a Shift Leader within retail whilst at university helped her to develop her communication skills. Hannah was also an active member of her university’s Law Society Board, using her initiative and the feedback of fellow students to ensure the events she organised focused on their needs. After rigorous training, Hannah is now applying her legal knowledge and people skills in her role as a Contact Advisor for the Rail Ombudsman.