Emma studied law at the University of Greenwich and graduated with honours in 2014. She then went on to complete the Legal Practice Course (LPC) combined with a Masters in Business, Law and Management (MSc) at the University of Law in Moorgate. Prior to joining the Ombudsman, Emma gained legal experience working for the Serious Fraud Office (SFO) and working as a paralegal for a solicitor’s firm in both Hertfordshire and London.