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Billy Quinn

Billy initially trained as an engineer before beginning a career in retail during the 1980s. His appointments have included divisional and national leadership roles within some of the largest retailers in the United Kingdom.

Billy has held a number of non-executive board and committee positions, including Chairing a charitable fundraising committee. He has a keen interest in education and training which has seen him pioneer a range of courses in a number of sectors.

In 2015 Billy was instrumental in creating the Consumer Protection Alliance ( ) which helps to raise consumer awareness of safety issues within the home.

In his spare time Billy is a mentor and coach to aspiring business leaders. In 2018 Billy stepped down as non-executive Chairman to take up the executive role as Group Managing Director where he will lead on operations and systems.

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Richard Griffin

Richard is responsible for the day to day management of the Ombudsman, ensuring that the highest standards are achieved and maintained in accordance with our rules, values and quality assurance policies.

He is responsible for promoting the work of the Ombudsman and fostering relationships with all of the stakeholders that have an interest in our work or that use our service.Richard began his career with a management role in the financial services industry and has subsequently held senior positions with a business consultancy and a market leading waste management company.

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Kevin Grix

Kevin was appointed in 2008 and is responsible for directing the activities of the Ombudsman. He read law at university for 3 years and graduated with honours, prior to studying to be a Barrister in London at the Inns of Court School of Law. He was called to the Bar by the Honourable Society of the Inner Temple, after successfully passing his Bar exams and is also professionally qualified by the Chartered Institute of Arbitrators (CIArb).

In 2015 Kevin was appointed to the Executive of the Ombudsman Association, a body that advises government and helps to oversee the ombudsman and complaint handling landscape in the United Kingdom. In November 2018, Kevin was invited to join the Board of Trustees at Citizens Advice Stevenage.

Kevin also holds a position on the Advisory Board to the Independent Football Ombudsman, a scheme that was established by the football authorities (The Football Association, The Premier League, and The Football League) to receive and adjudicate on complaints which have not been resolved at an earlier stage.

Kevin has a keen interest in consumer affairs and has appeared several times on television, radio and in the press to provide expert opinion on a range of issues that affect consumers. He has a specialist understanding of consumer law and has written and presented a series of accredited courses and seminars in this field. Kevin was previously employed for 2 years as in-house legal counsel at a global certification and testing business and in 2005 he was part of the team of advisers that set up the University of Hertfordshire Law Clinic, a pro-bono legal advice centre that served the local community. Kevin’s previous non-legal and ADR career includes senior positions in the retail, financial and online gaming industries.