Abi studied law at the University of Hertfordshire and graduated with honours in 2017. During her time at university, Abi involved herself in several extracurricular activities that involved Alternative Dispute Resolution. Prior to working for the Dispute Resolution Ombudsman, Abi worked in a managerial role within the customer service sector, gaining extensive customer service skills. As part of the Ombudsman team, Abi enjoys applying her legal knowledge and analytical skills. Since joining the team, Abi has achieved further accreditations to further develop her skills within her role, these include: City and Guilds accredited Consumer Law training and a Level 5 BTEC course in Complaint Handling and Investigation.