Jane is an experienced Ombudsman and trainer and has been involved with consumer issues relating to the furniture industry for over ten years. Before joining The Ombudsman in 2002, she gained extensive practical experience dealing with technical issues for a fabric and furniture wholesalers. Jane has overseen a vast array of complaints, is academically qualified to post graduate level and spent a year studying in Colorado, USA whilst at University. In 2009 she attained professional qualifications from the Chartered Institute of Arbitrators.