Carol has worked at The Ombudsman since 2005 and plays a central role on the Administrative Support Unit. Prior to this she spent many years working for the Furniture Industry Research Association where she gained extensive experience of the industry matters which affect consumers.

Carol helps deal with the many thousands of consumers, retailers and lawyers who contact The Ombudsman each year. She plays a key role supporting her colleagues and the management and is an expert when it comes to understanding and explaining how the service operates.