Chloe studied Law at The University of Westminster and graduated with First Class Honours in 2017. Whilst studying for her degree, she gained legal experience through spending a year working as a paralegal for a firm of solicitors based in London. Here, she assisted through drafting legal documents, corresponding with clients and considering evidence. Prior to this, Chloe volunteered for her local Citizens Advice Bureau where she worked on their telephone advice service advising on various issues including consumer rights.

Since Joining the Ombudsman team, Chloe has participated in various training courses. This has included completing a Level 5 BTEC course in Complaints Handling and Investigation and a City & Guilds accreditation in Consumer Law.