Holly studied a Masters in law, specialising in Human Rights Law at Cardiff University and graduated with a distinction in 2016. Prior to her postgraduate degree, Holly studied Law at the University of Gloucestershire. In previous roles Holly has worked in the financial services industry and more recently had been managing her own caseload in a legal services firm. Holly has also volunteered for UNICEF and Cardiff City Council helping to improve the lives of young people in Cardiff. Holly hopes to maintain her academic focus on legal rights in her new position as an Ombudsman.